Privacy Policy
Privacy Policy
This policy explains what information Village Network collects, why we collect it, and the choices you have. We've tried to keep it in plain language.
Information We Collect
When you browse listings, create an agent profile, or contact a business through Village Network, we may collect the following:
- Account details — name, email address, phone number, and city when you register or list a business.
- Listing information — business or property details submitted by agents and partners for publication.
- Usage data — pages viewed, searches performed, and device/browser information collected automatically.
- Communications — messages sent through our contact forms, valuation requests, or support channels.
How We Use Your Data
We use the information collected to operate and improve Village Network, specifically to:
- Match you with relevant local businesses, agents, and listings.
- Verify listings and maintain the accuracy of our directory.
- Respond to enquiries, valuation requests, and support tickets.
- Send service updates, and — only with your consent — promotional communication.
- Monitor platform performance and prevent fraudulent or abusive activity.
We do not sell your personal information to third parties for their own marketing purposes.
Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your search preferences, and understand how the site is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security, core site functions | Session |
| Preference | Remembers location, filters, and display settings | Up to 1 year |
| Analytics | Understand traffic and usage patterns | Up to 2 years |
You can control or disable cookies through your browser settings; some site features may not work correctly if you do.
How We Share Data
We share limited information only where necessary to provide our services:
- With agents/businesses — when you submit an enquiry or valuation request, relevant contact details are shared with the agent or business you're contacting.
- With service providers — hosting, analytics, and email delivery partners who process data on our behalf under confidentiality obligations.
- For legal reasons — where required by applicable law, regulation, or a valid legal request.
Data Storage & Security
We apply reasonable technical and organizational safeguards — including encrypted connections, access controls, and regular security reviews — to protect your data against unauthorized access, alteration, or loss.
While we work to protect your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account.
Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account and associated data.
- Withdraw consent for marketing communications at any time.
- Object to certain uses of your data, where applicable.
To exercise any of these rights, contact us using the details in Section 10 — we aim to respond within 30 days.
Third-Party Links
Our directory contains links to third-party business websites, agent profiles, and external services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before sharing personal information.
Children's Privacy
Village Network is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the "Last updated" date at the top of this page, and where appropriate, we'll provide additional notice.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out to us directly:
We're here to help
Our support team typically responds within one business day.